“Son, Social Media will never replace a handshake!” – My Dad
The 60min keynote below was inspired by my response to my Dad’s message to me….
So much focus for brands today is on creating a “new” customer experience to reach both millennials and generation z, few understand what it takes to embrace this change and build a community.
This is a presentation I (Brian Fanzo) created to present to the clients and partners of Sitel Worldwide, a customer support and resource global outsourcing brand.
They keynote was focused around what my book “A Millennial Mindset” is based on: Change, Collaboration and Community.
This presentation includes:
- Change in Customer Behaviors
- What is a Millennial Mindset \
- Change of customer experience because of Mobile
- What has to change to embrace millennials
- What not to do
- Value of Social Media
- Importance of Content
- Future of video and live streaming
(Video recorded using Periscope Live Streaming App)
If you’re interested in having me keynote at your next event please email my team at: Brian@iSocialFanz.com